Support Center

Have a question? Check the FAQ below, or reach out to us directly.

Frequently Asked Questions

Is Katchi free to download? Yes, Katchi is completely free to download and use. Core features are available at no cost.

Is Katchi an official DoD or USFK application? No. Katchi is an independent app and is not affiliated with, endorsed by, or officially connected with the Department of Defense (DoD), United States Forces Korea (USFK), or any U.S. government entity.

How do I create an account? Download the app from the App Store or Google Play, then tap ‘Sign Up’. You can register with your email address or sign in with Apple/Google.

Is my personal information secure? Yes. We use Supabase (hosted on AWS) with encryption in transit and at rest, plus Row Level Security to protect your data. See our Privacy Policy for full details.

How do I update my profile (unit, family status)? Go to Settings → Profile in the app and update your information at any time.

How do I report incorrect information? Use the ‘Report Issue’ button on any listing or content card, or email us at support@katchiapp.com.

How do I delete my account? Go to Settings → Account → Delete Account. Your data will be permanently deleted within 30 days.

Still Need Help?

Our support team typically responds within 24 hours on business days.